Refunds & Cancellations

Plain rules, no fine-print traps.

Subscriptions (Roleora Pro)

• Pro is currently a one-time purchase for a fixed period (month or year) — it does not auto-renew, so there is nothing to cancel.
• Your Pro benefits run to the end of the period you paid for.
• No partial or pro-rata refunds for unused time in the current period.
• If we materially reduce what Pro includes mid-period, you may request a pro-rata refund for the remainder.

Credit packs

• Credit packs (5/₹99, 20/₹299, 50/₹649) are non-refundable once purchased, except as below. Purchased credits expire 183 days after purchase — the expiry date is shown at purchase and in Settings.
• Failed generations auto-refund. If a document generation fails, the credit returns to your balance automatically — no need to ask.
• Nothing here limits your statutory rights under the Consumer Protection Act, 2019.

Duplicate or erroneous payments

If you’re charged twice for the same thing, or charged in error, tell us at support@roleora.com with the transaction reference — we refund the duplicate in full.

How refunds are processed

• Email support@roleora.com from your registered email with the transaction ID (or raise it in-app).
• Approved refunds are processed to your original payment method via Razorpay within 5–7 business days of approval. Your bank may take a few additional days to reflect it.

Price changes

We may change prices, but never silently: existing subscribers get email notice at least 30 days before a price change applies to their renewal. You can cancel before the new price takes effect.

Shipping

Roleora is a fully digital service. Nothing is physically shipped — subscriptions and credits are delivered to your account instantly on successful payment.